What Happens If I Make an Incomplete or Partial Payment?

If you make an incomplete or partial payment, here's what you need to know:

Why This Is a Problem

Yolfi payment links are designed for precise amounts. When you send less than the required amount:

• The payment will not be confirmed in the Yolfi system
• The partial funds may still be sent to the merchant's wallet, but the payment remains incomplete
• The merchant will not automatically deliver the product or service until the full amount is received

How Partial Payments Happen

Partial payments typically occur when:

1. Insufficient Balance - You don't have enough cryptocurrency in your wallet to cover the full payment amount.
2. Transaction Fees - You forgot to account for blockchain network fees and only sent the remaining balance.
3. Accidental Amount - You manually entered or selected a lower amount than required.
4. Multiple Transactions - You sent payment in multiple separate transactions instead of one complete payment.

What You Should Do

If you've made a partial or incomplete payment:

1. Act Immediately - Contact the merchant as soon as possible to inform them of the situation.

2. Provide Complete Information - Give the merchant:

   • Transaction hash (TxHash) for the partial payment
   • Amount you sent
   • Amount that was required
   • Your email address or payment link reference
   • Your wallet address
   • Timestamp of the transaction

3. Send the Remaining Balance - You have two options:

   • Option A: Send a second payment with the remaining amount to the same address (if the merchant's system supports it).
   • Option B: Contact the merchant for a new payment link with the remaining amount to ensure proper accounting.

4. Do Not Send Multiple Payments Without Confirming - Always wait for the merchant's response before sending additional payments to avoid over-paying or creating accounting issues.

5. Request Confirmation - Once you've sent the remaining balance, ask the merchant to confirm receipt and mark the payment as complete.

How to Avoid This Issue

Before making any payment:

1. Check Your Balance - Ensure you have the full required amount plus extra for blockchain fees.

2. Account for Network Fees - Different networks charge different fees. Always check the estimated fee before confirming:

   • Ethereum: Typically higher fees
   • BNB Chain: Very low fees
   • Polygon: Very low fees
   • Base: Low fees
   • Solana: Very low fees

3. Verify the Amount - Double-check the payment amount matches exactly what the payment link requires.

4. Use "Max" Carefully - If your wallet has a "Max" or "Send All" option, remember that network fees will be deducted from the total.

5. Leave Buffer - Keep a small reserve in your wallet to cover unexpected fees.

Example Scenario

You need to send 100 USDC on Ethereum for a payment:

• Required amount: 100 USDC
• Network fee: 20 USDC (depending on gas prices)
• Total needed in wallet: 120 USDC minimum

If you only send 100 USDC without accounting for fees, you're actually only sending the payment amount but may not have covered the transaction cost, potentially leaving you with insufficient funds.

Important Notes

• Payment Links Require Exact Amounts - Yolfi payment links are set for specific amounts. Sending less means the payment is incomplete.
• Non-Reversible Transactions - Once a transaction is confirmed on the blockchain, it cannot be reversed. Partial payments are final.
• Merchant Discretion - Whether the merchant accepts a partial payment or requires a new complete transaction is entirely at their discretion.
• Blockchain Fees Are Non-Refundable - Any network fees you pay are gone, whether the payment is complete or not.
• Plan Ahead - Always ensure you have sufficient funds before initiating a payment.